Frequently Asked Questions

The HOUNDRY HydroWash is a handheld dog-bathing system designed to make washing and rinsing your dog simpler. Its refillable reservoir allows dog shampoo and water to be dispensed through one easy-to-use sprayer.

Add your preferred dog shampoo and water to the transparent reservoir, connect the HydroWash to a compatible water source, select your desired setting, and begin washing. Adjust the control dial as needed while cleansing and rinsing your dog.

The HydroWash connects directly to a standard U.S. garden hose without an adapter. It can also connect to many standard handheld shower hoses using the brass adapter. Because household plumbing fixtures can vary, confirm that your shower has a removable, compatible hose connection before ordering.

Yes. You can fill the reservoir with your preferred shampoo formulated specifically for dogs. Follow the shampoo manufacturer’s dilution and usage directions, and avoid using human shampoo unless recommended by your veterinarian.

Yes. Use it outdoors with a compatible garden hose or indoors with a compatible handheld shower hose and brass adapter. Always test the water temperature before directing the spray onto your dog.

Empty any remaining shampoo mixture, rinse the reservoir and sprayer thoroughly with clean water, and allow the components to dry before storing. Avoid leaving shampoo inside the reservoir between baths.

Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking information.

Most orders arrive within approximately 5–8 business days after processing. Delivery times may vary depending on location, carrier delays, holidays, or other circumstances outside our control.

Yes. HOUNDRY currently offers free standard shipping on U.S. orders. Any available shipping options will be shown at checkout.

Once your order ships, we’ll send a tracking link to the email address provided at checkout. Tracking information may take 24–72 hours to update after shipment.

Contact us immediately using the contact page. If the order has not yet shipped, we may be able to update the address. HOUNDRY is not responsible for orders delivered to addresses entered incorrectly at checkout.

Tracking can sometimes take several days to update while a package moves between carriers or facilities. If there has been no update for an extended period, contact us and we’ll help review the shipment.

Check around your property, mailbox, front desk, and with household members or neighbors. Carriers sometimes mark packages delivered shortly before arrival. If it still has not appeared after 48 hours, contact the carrier and then reach out to us for assistance.

Contact us as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue and help make it right.

Unused products may be returned within 30 days of delivery in their original condition and packaging. For hygiene reasons, products that have been used with water, shampoo, or an animal cannot be returned. If your order arrives damaged, defective, incomplete, or incorrect, contact us and we will start the return process.