Privacy policy

Privacy Policy

Last updated: July 17, 2026

HOUNDRY operates this online store and website, including the related information, content, features, tools, products, and services offered through it, in order to provide customers with a curated shopping experience. We refer to these collectively as the “Services.”

This Privacy Policy explains how HOUNDRY collects, uses, and discloses your personal information when you visit or use the Services, make a purchase or other transaction, create an account, submit a review, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and what features you use, we may collect or process the following categories of personal information:

Contact Information

This may include your:

  • Name
  • Email address
  • Billing address
  • Shipping address

Payment and Transaction Information

Payment information may include your selected payment method, payment confirmation, billing details, and transaction information.

Complete payment-card information is collected only by payment providers. HOUNDRY receives confirmation that a payment was completed.

Account Information

If you create a customer account, we may collect information such as your:

  • Username or login credentials
  • Account preferences
  • Saved addresses
  • Order history
  • Account settings

Shopping and Order Information

This may include:

  • Products you view
  • Products you add to your cart
  • Products you purchase
  • Order history
  • Returns, refunds, exchanges, or canceled orders
  • Shipping and delivery information
  • Product reviews or other content you submit

Communications

We collect the information you provide when you communicate with us, including when you:

  • Contact customer support
  • Submit a question or request
  • Respond to a survey
  • Submit a review
  • Communicate with us through email, social media, or our contact page

Usage Information

We may collect information about how you interact with the Services, including:

  • Pages you visit
  • Products you view
  • Links you select
  • How you navigate the website
  • The date and time of your visit
  • Referring websites or advertisements
  • Your interactions with our marketing and advertisements

Marketing Preferences

We may collect information about whether you have subscribed to marketing communications, your communication preferences, and your interactions with marketing emails or advertisements.

Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information directly from you when you:

  • Make a purchase
  • Create an account
  • Contact us
  • Submit a review
  • Subscribe to marketing communications
  • Complete a form
  • Otherwise provide information to us

Automatically Through the Services

We may collect information automatically from your device when you visit or use the Services through cookies, pixels, tags, analytics technologies, and similar tools.

From Advertising and Business Partners

We may receive information from advertising platforms, social-media platforms, analytics providers, and other business partners, including information about how you interacted with one of our advertisements or social-media pages.

How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes.

Providing and Improving the Services

We use personal information to:

  • Operate the Services
  • Process payments
  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide order updates
  • Process returns, refunds, exchanges, or cancellations
  • Create and manage customer accounts
  • Remember preferences
  • Provide product recommendations
  • Enable customers to submit reviews
  • Improve our products, website, and shopping experience
  • Understand how customers use the Services

Marketing and Advertising

We may use personal information to:

  • Send marketing or promotional communications where permitted
  • Display advertisements on our website or other websites
  • Measure the performance of advertisements
  • Understand whether customers interacted with or made a purchase after viewing an advertisement
  • Personalize advertising based on browsing, shopping, or purchasing activity
  • Remind customers about products left in their carts

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Customer Support and Communications

We use personal information to:

  • Respond to questions and customer-service requests
  • Communicate about orders, payments, returns, or deliveries
  • Provide important account or service notices
  • Maintain our relationship with customers

Security and Fraud Prevention

We use personal information to:

  • Authenticate customer accounts
  • Provide a secure payment and shopping experience
  • Detect, investigate, and prevent fraud
  • Identify unauthorized or malicious activity
  • Protect the Services, our customers, and others
  • Enforce our policies and terms

If you create an account, you are responsible for keeping your login credentials secure and should not share them with others.

Legal and Business Purposes

We may use personal information to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests, subpoenas, court orders, or government inquiries
  • Participate in legal proceedings
  • Enforce our terms and policies
  • Investigate potential violations
  • Protect our legal rights
  • Maintain appropriate business and tax records

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to operate and improve the Services.

These technologies may be used to:

  • Keep the website functioning
  • Remember your preferences
  • Maintain your shopping cart
  • Understand website traffic
  • Measure website performance
  • Identify technical problems
  • Prevent fraud
  • Provide personalized content
  • Deliver and measure advertising
  • Understand whether an advertisement resulted in a website visit or purchase

Some cookies are necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may be optional depending on where you live.

Where available, you may manage your preferences through the Cookie Preferences link or cookie banner displayed on our website.

Your browser may also allow you to block or delete cookies. Blocking cookies may affect the availability or functionality of certain features of the Services.

Service Providers

We may disclose personal information to companies that provide services on our behalf, including:

  • Payment processors
  • Shipping carriers
  • Fulfillment providers
  • Fraud-prevention and security providers

These providers may access personal information only as needed to perform services for us or as otherwise permitted by their own privacy notices and applicable law.

Advertising and Marketing Partners

We may disclose device information, usage information, shopping activity, and similar information to advertising and marketing partners, such as Meta Platforms, in order to:

  • Display advertisements
  • Measure advertisement performance
  • Create advertising audiences
  • Understand customer interactions
  • Provide more relevant advertising

Our advertising and marketing partners may process personal information in accordance with their own privacy policies.

Shipping and Order Fulfillment

We may disclose your name, shipping address, telephone number, email address, and order information to fulfillment partners and shipping carriers as necessary to process and deliver your order.

When You Direct or Consent to Disclosure

We may disclose information when you direct us to do so, request that we do so, or consent to the disclosure.

This may include sharing information with:

  • Shipping providers
  • Payment providers
  • Social-media services
  • Third-party integrations you choose to use

Legal and Safety Reasons

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful legal process
  • Enforce our terms or policies
  • Detect or investigate fraud
  • Protect our rights or property
  • Protect the safety and rights of customers or others

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Third-Party Websites and Links

The Services may contain links to social-media platforms, or other online services operated by third parties.

We do not control these third parties and are not responsible for their privacy, security, accuracy, or content.

If you follow a link to a third-party website or service, you should review its privacy policy, terms, and security practices.

Information you post publicly or semi-publicly on third-party services, including social-media platforms, may be visible to other users and may be used by those platforms or other third parties.

The inclusion of a third-party link does not necessarily mean that HOUNDRY endorses the third party or its practices.

Children’s Privacy

The Services are intended for a general audience and are not directed to children under 18 years of age.

We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete the information.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The period for which we retain information depends on factors such as:

  • Whether the information is needed to provide the Services
  • Whether you maintain a customer account
  • Whether the information is needed to complete an order
  • Whether we are required to retain records for tax, accounting, or legal purposes
  • Whether the information is needed to prevent fraud
  • Whether the information is needed to resolve disputes
  • Whether the information is needed to enforce agreements or policies

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by law.

Right to Access or Know

You may have the right to request access to personal information that we maintain about you and information about how it has been used or disclosed.

Right to Delete

You may have the right to request deletion of personal information that we maintain about you, subject to legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format.

Verification of Requests

Before completing a privacy request, we may need to verify your identity. We will use information provided with the request only as reasonably necessary to verify the request and respond to it.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To exercise your rights, please contact us using the information in the Contact section below.

Marketing Communication Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.

Even after you unsubscribe from marketing communications, we may continue to send non-promotional messages relating to:

  • Orders
  • Payments
  • Shipping
  • Returns or refunds
  • Account security
  • Important changes to the Services
  • Other transactional or service-related matters

Complaints

If you have a complaint regarding our handling of personal information, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices
  • The Services
  • Technologies we use
  • Legal or regulatory requirements
  • Our service providers

When we update this Privacy Policy, we will post the revised version on the website and update the “Last updated” date.

Where required by applicable law, we may provide additional notice of material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us using our contact page.